Hollie Rose Lay-By Policy

Terms & Conditions 

Lay-Bys are offered in Hollie Rose Boutique our lay-by policy has been designed for the best interest of the customer and boutique – please see below for the full terms and conditions.

  • The lay-by period is for a maximum of six weeks.
  • A deposit must be a minimum of 20% of the total purchase value.
  • The cancellation charge on a lay-by is 20% of the total purchase price.
  • There are no returns or exchanges on lay-by items with the exception of faulty goods or in accordance with your legislated rights.
  • The customer or the store has the right to cancel a lay-by.
  • If the customer cancels the lay-by within six weeks they have the right to a refund of the payments made, less the cancellation charge.
  • Customers will be contacted for all lay-bys that are not completed by the due date.
  • After the due date the lay-by will be cancelled and the customer will be given a refund for their payments made, less the cancellation charge.
  • The cancellation charge is applied to compensate the retailer's selling, storage and administration costs.
  • Any items placed on lay-by cannot be altered until the lay-by has been paid in full.
  • No items can be taken by the customer until the entire lay-by has been paid in full.
  • In the lead up to the end of season, Hollie Rose is unable to offer its lay-by service.     Pre existing lay-bys will not be affected.