Can I return my items?
At Hollie Rose Boutique we want your shopping experience to be hassle free. We offer a 7-day exchange or credit if the item you purchase is not 100% right for you.
However, we will only accept returns if:
- The garment has not been worn, altered and/or washed and is in a resalable condition.
- The garment has not been damaged whilst in the customer's possession.
- The customer has proof of the garment purchase from Hollie Rose.
- The original swing ticket is attached to garment.
We do not offer refunds for change of mind, wrong decision or incorrect size.
Please note: No returns on flash sales, sale items, swimwear and accessories.
If you need to reach us for a return, please email info@hollierose.com.au
Faulty Garment?
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. However, we will offer a refund, repair, credit or exchange on any item purchased if the garment is:
- Found to have genuine manufacturer’s fault
- The garment does not correspond to samples or descriptions given to the purchaser
- The garment is unable to do what it is supposed to
- If the original purchase was made on a credit or EFTPOS card, the refund itself must be credited to the original card used.
If you received an item that you believe has a manufacturing fault, please contact us at info@hollierose.com.au and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault, then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for refunds/exchange or credit notes. Please ensure you include the completed returns form slip (indicating if you would like to exchange or receive a credit note). This Returns Policy corresponds with consumer’s rights under Australian Consumer Law.