Unreal Fur | Wild Dream Jacket - Snow Leopard

At Hollie Rose Boutique our shipping methods & policies are designed to get your order to you as quickly and efficiently as possible.

For online orders over $400 Australia wide Standard Shipping is FREE. For orders under $400 a flat fee of $10 Australia wide Standard Shipping is applied at checkout.

Australia wide Express Shipping is charged at a flat fee of $15, applied at checkout. International Shipping is a flat fee of $30* terms and conditions apply.

Our Shipping options are available through the Australia Post Parcel network within Australia.

Standard Shipping = approximately 2 to 6 business days.

Express Shipping = approximately 1 to 4 business days.

Whilst we make every effort to ship your order within the timeframes supplied, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid-season sale, end of season sale, and holiday periods.

* Please note that international shipments may be subject to customs controls, which can impact delivery times beyond our control. You may be contacted by the courier or customs officials for additional information or authorization to import your order. This includes providing authorization to act on your behalf, and failure to do so may result in you being responsible for the importation of your order. Import duties and taxes may apply based on the destination country's regulations. These fees are calculated based on the style details and total value of your order and will be included in the total price quoted at checkout.

At Hollie Rose, we want you to love your purchase. If for any reason you are not completely satisfied, we offer returns under the following conditions.

CHANGE OF MIND RETURNS

We offer store credit or exchange for full-priced items returned within 14 days of receiving your order.

Items must be unworn, unwashed, and in original condition with tags attached.

Footwear must be returned in its original, undamaged shoebox.

We do not offer refunds for change-of-mind purchases, including incorrect sizing.

Store credit is valid for 12 months from the issue date and is exclusive of any paid postage costs.

Return shipping costs are the responsibility of the customer.

SALE ITEMS

All sale items, including promotional discounts, are final sale and cannot be returned unless deemed faulty.

FAULTY ITEMS

If you receive an item that is faulty or not as described, please contact us within 14 days of receiving your order with images and a description of the issue.

Where a fault is confirmed, we will assess whether the problem is minor or major in accordance with the Australian Consumer Law.

For minor faults, we will arrange a repair, replacement, or refund. For major faults, you may choose your preferred remedy: a replacement of the same item or a full refund to your original payment method. Return shipping costs for confirmed faulty items are covered by Hollie Rose.

Please note: if a garment is damaged through normal wear and use (for example, a button lost after wearing or a zip broken through use), this does not constitute a manufacturing fault and we are unable to accept these items for return.

AUSTRALIAN CONSUMER LAW

Our returns policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit accc.gov.au.

RETURN PROCESS

Email info@hollierose.com.au with your order number, reason for return, and any required images.